Policies
Below is some information on Policies at The Toybox Day Nursery.
Leaving and Collecting Children
It is essential that, when children are brought to the nursery, they are handed to a member of staff (rather than being left to find their own way in). A few moments spent with that member of staff will help to increase the child's sense of security and will enable you to pass on any relevant information regarding your child. We accept that on occasion people will be rushing to get to work and that this is not always possible.
CHILDREN MUST BE COLLECTED PROMPTLY AT THE END OF EACH SESSION
If this is not done at the end of the morning session (1pm), the legal liability relating to the staff/child ratio might be infringed. At the end of the afternoon session (6pm), two members of staff will remain at the nursery until the child has been collected. At the moment no penalty will be charged as we recognise that people are at times unavoidably delayed BUT, if a parent is persistently late, we reserve the right to ask them to remove their child and suggest that they find alternative childcare. We accept that on occasion parents are delayed and we ask that if this occurs, you try to give us warning so that appropriate arrangements can be made. As previously stated, we do not operate a system of fines for people being late as we feel that people do not abuse the system but can be caught up in circumstances beyond their control. With your Registration Form you will be given a form naming the people you will allow to pick up your child. It is very important to understand that only those people will be allowed to take your child from the nursery, unless notification and identification is given in advance. In the case of an emergency, each case will be dealt with as circumstances dictate but unless nursery staff are absolutely sure of the circumstances the child will not be allowed to leave nursery premises.
Children With Special Needs
Access to the nursery is ramped and downstairs toilets are in place. We have worked with the Care Standards Inspectorate for Wales to provide care for children whose needs have been recognised, and would welcome any request from a parent for a consultation regarding their child and his/her special needs. Please contact Yvonne at the nursery. Any discussion will be held in the strictest confidence. Due to the nature of the building, wheelchair access may be difficult, but not impossible, and every effort will be made to accommodate the needs of any child who wishes to attend the nursery.
Language
Care is provided using English as the main language with basic Welsh and French being offered when necessary. Every effort is made to learn a few words of a different language (e.g Swedish) if this is a child's first language. Parents are asked to bring in some basic books if possible to help staff understand and familiarise themselves with what the child may be saying if English is not the first language.
Complaints
The Nursery Manager or Deputy is available at all times to speak to parents about any concerns or complaints they may have. If these can not be resolved or concern the Manager or Deputy then Anne Thomas, the Proprietor, will be available to discuss the problem with you. If a satifactory conclusion cannot be reached or for some reason you feel you cannot discuss the problem with anyone at then nursery, then an Inspector from Care Standards in Wales can be contacted at:
Care Standards Inspectorate for Wales
Cardiff Regional Office
1 Alexandra Gate
Rover Way
Tremorfa
Cardiff
CF24 2SB
Tel: 029 2047 8600